FAQs

What types of products does The Fluffy Pet Co offer?

The Fluffy Pet Co specializes in innovative pet grooming and entertainment products. Our curated selection includes items such as the versatile 4-in-1 Electric Pet Grooming Kit and the engaging Automatic Cat Toy with Smart LED Laser, designed to enhance the well-being and happiness of pets.

How can I ensure the best grooming experience for my pet?

To achieve optimal results during grooming, it is recommended to use our 4-in-1 Electric Pet Grooming Kit, which combines multiple grooming functions in one device. Regular grooming can help reduce shedding by up to 90% and improve your pet's coat health.

What should I do if my product is defective or damaged upon arrival?

If you receive a defective or damaged item, please inspect your order immediately and contact us at rayanjj78@gmail.com. We will evaluate the issue and provide a resolution, which may include a replacement or refund.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us.

How can I contact customer support?

You can reach our customer support team by emailing us at rayanjj78@gmail.com or by calling us at 16132663093. We are here to assist you with any inquiries or concerns you may have.